Fast but not accurate or slow but reliable? Decision making in a modern workplace filled with hundreds of options is one of the problems leaders struggle with. But this is one of the “must have” features for a successful leadership leaving small room for gut instincts.
Decision making in itself comes with a structured approach by leaders. In order to get to know this, we will carefully look at 5 proven decision-making models that can change your approach to the leader-like decisions.
Before diving into specific frameworks, let's find out what decision-making models actually mean in the context of leadership.
A decision-making model is a structured framework that guides leaders through identifying problems, comparing options, and choosing the best possible way. It is like your mental roadmap for navigating choices. These models may put things in order in a messy process helping you to make better decisions easier even on busy and stressed days.
According to McKinsey research, organizations with strong decision-making processes are twice as likely to achieve above-average revenue [McKinsey]. This highlights why understanding and using effective decision frameworks is crucial for strategic leadership.
We would argue that decision-making is the most important leadership quality.
If a leader has decision making quality, for most of the cases it will directly impact organizational outcomes and performance, resource management, team confidence and adaptation culture inside the organization.
By employing structured decision-making models, businesses can reduce ignorant behaviours, improve consistency, and significantly increase chances of getting the results and achieve the goals in a strategic way.
The rational decision-making model is the most structured of decision frameworks — think of it as the scientific method applied to leadership choices. The Rational decision-making process includes 6 steps to take one by one:
The rational decision-making method isn’t applied in all cases. It is an ideal solution when you have good data and you need to choose the best option among complex decisions with huge consequences in the long term. And after this decision you have the responsibility of justifying your choice to others, especially multiple stakeholders later. Let’s take a look at benefits and limitations of this decision-making model:
Benefits:
Limitations:
This decision-making model is suitable for the businesses that have years of experience including instincts and gut feelings. It works well when you apply the data quickly based on previous experience without analyzing every detail in depth. It's not magic—it's your brain recognizing patterns from thousands of previous situations. Practice makes perfect.
Gary A. Klein observes in his "Sources of Power" research that expert firefighters and military commanders make effective immediate decisions in no time without even comparing options [MIT Press]. They simply "know" what will work based on previous pattern recognition.
Your intuition can help you to make the most effective decisions yet can also mislead you as a result of “factory-installed bugs” mentioned above:
Smart leaders apply their instincts in order not to miss opportunities and when decisions should be made quickly (if they have past experiences in this topic). Especially in the environments where all they have incomplete information and lack of examples it’s necessity to take action based on the true instincts.
The Recognition-primed decision model (RPD) is the combination of the rational and intuitive decision making models. It uses the speed of intuition with the prior experience patterns.
In the RPD model, leaders follow a rapid process. They quickly spot the situation, identify the necessary points and make decisions based on previous successful cases. To do it they mentally test-drive the solutions before applying them to the business. It allows them to spot and adjust the unconsidered options to avoid the upcoming issues. Also it prevents risking real sources in the case of failure.
This approach works best for team leaders who need to make quick decisions in dynamic environments without sacrificing quality.
Applying some decision models should be considered carefully. Some models are excessively risky to approach when your leadership career is not suitable for it. RPD works best for leaders who
The bounded rationality or satisficing model fights for perfectionism. This type of approach seeks solutions for the businesses without being over critique. In other words, sometimes it’s better to be satisfied with minimum requirements rather than chasing “perfect decision”.
In this model you make the best possible decision in limited time, information, energy and resources instead of trying to find the perfect one. At least you act instead of thinking about “what ifs” even if the expected solution is not the best.
Leaders can choose this model when they assume waiting for the perfect option actually costs more and delays potential improvements. Because there could be many more other decisions waiting for solutions already.
Like in most cases of decision making the perfect formula is finding balance between rushing and overthinking. A McKinsey survey suggests that organizations finding this balance consistently outperform those that always prioritize either speed or perfection [McKinsey].
Collaborative decision-making is a perfect blend of shared and carefully considered thoughts. This model comes with certain frameworks and processes.
This framework model is one of the components of collaborative decision making. The Vroom-Yetton decision model helps you find out when to decide alone and when to bring others in. It offers five approaches varying between "I'll decide and tell you later" and "We'll figure this out together".
This model is questioning some factors:
Consensus-based approach brings solutions based on mutual agreement of all stakeholders.
Although it can be difficult to come to the mutual point especially when there are a huge number of participants, it also has significant benefits in appropriate cases.
Deciding on something together can also bring team commitment to implementation and strengthen team bonds. It also points out to brainstorming ideas and gathering diverse perspectives that might lead to innovative solutions. In collaborative decision making models the most important thing is to decide when to choose this approach. Bring the team in when you need
Beyond those five models, decisions also fall into different categories by their nature:
Knowing these models is one thing—applying them effectively is completely another. To do so, consider these factors when choosing your decision-making approach:
In the moment of decision making both rational and irrational instincts come to surface. To keep them under control, think of every point detailed. Challenging your thinking, questioning your assumptions and imagining the worst cases should work. Also, having the results in a data form is the strong point to track the results. For this keep a decision journal.
Decision making is already a long process with choosing the right model, applying it, tracking its steps. But if you don’t evaluate regularly, where is the point? Post-decision evaluation steps are:
Do you remember as we stated that “practice makes perfect”? Like in everything, decision-making skill in leadership can be improved over a period of time and practice.
Decision making skills can exist as a natural ability or obtained after. Someone in a leadership role is responsible for his decision making skills. Niagara Institute offers specialized leadership development programs that help executives and managers sharpen their decision-making.
These programs combine various topics and exercises, training and workshops through imitated real-life scenarios helping to improve decision making skills, applying different frameworks and recognizing and neutralizing cognitive biases.
Beyond individual skills, your entire organization benefits from establishing consistent decision frameworks that identify decision makers, document criteria, adjust actions through feedback and create workflow with core organizational values.
To sum up, remember that the most effective leaders don't stick to a single decision-making model. Instead, they switch approaches based on the situation. By mastering these five frameworks and knowing when to apply each one, you'll increase effectiveness as a strategic leader. So, the best decision you can make today? Start putting these models into practice.