Difficult Conversations at Work

Training For Teams of 8+ People


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Online or In-Person





Average Rating

8+ Participants  Takes Place Online or In-Person  4.4/5 Average Rating

The fact is that difficult conversations are unavoidable in life and business. Of all the situations we face in leadership, holding a challenging discussion may be the most uncomfortable. And yet, when handled effectively, these moments of truth can deliver performance improvements, deepen the relationship, and become a growth experience for both coach and coachee.

Managing Challenging Conversations is a highly practical half-day course that explores the principles of effective feedback and productive difficult conversations at work - whether in-person or remote. The program equips participants with a set of skills for having difficult conversations in a way that minimizes defensiveness and delivers positive results.

While we know participants will complete this program feeling inspired, we'll do you one better. This program will leave them immediately equipped and confidently able to:

  • Effectively deliver constructive feedback

  • Identify and avoid four traps that can trigger defensiveness

  • Follow a framework for confronting issues in a way that is direct but focused on coaching, development, and preserving the relationship

  • Deliver an opening statement that will minimize defensiveness and promote dialogue

  • Carry a difficult conversation through to resolution and accountability

  • Manage their emotional reactions

Managing Challenging Conversations is designed for all levels of employees to increase their skills and gain practical tools so participants can increase their confidence and deliver positive results from having difficult conversations. It is ideally suited for:

  • Individual contributors
  • Team leads, managers, and supervisors
  • Directors, Vice-Presidents, and C-Suite Executives
  • Anyone looking to build their confidence in having difficult conversations
  • Anyone looking to stop avoiding and start embracing difficult conversations

Managing Challenging Conversations is a highly practical and interactive learning experience. Participants engage in lively and captivating training where they will learn from their facilitator as they work alongside peers. They will gain knowledge, incorporate feedback, and apply the learning back on the job. Participants can expect the following:

  • Pre-session learning and reflection
  • Half-day live virtual learning sessions or in-person
  • Live expert facilitator to guide learning, answer questions, and provide feedback
  • Practical tools and takeaways
  • Certificate of completion

You’re in the driver's seat with a team training program from Niagara Institute. Select what works best for you.

  • Dates(s)
  • Times
  • Location (Online or in-person)

Additional customization options available:

  • Content selection or creation
  • Sustainment activities
  • Assessments
  • Professional coaching
  • Language
  • Global or multiple-session rollout

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Have questions? Need more details? Want to discuss your options? Instantly book a time that works for you to meet with our team.

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If you know exactly how many people you want to provide training for and have a program you're interested in, you can request a quote.

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You're In Good Company

For over 50 years, Niagara Institute has been a proud provider of training and professional coaching for individuals and teams in both the public and private sectors.

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