Online or In-Person
The fact is that difficult conversations are unavoidable in life and business. Of all the situations we face in leadership, holding a challenging discussion may be the most uncomfortable. And yet, when handled effectively, these moments of truth can deliver performance improvements, deepen the relationship, and become a growth experience for both coach and coachee.
Managing Challenging Conversations is a highly practical half-day course that explores the principles of effective feedback and productive difficult conversations at work - whether in-person or remote. The program equips participants with a set of skills for having difficult conversations in a way that minimizes defensiveness and delivers positive results.
While we know participants will complete this program feeling inspired, we'll do you one better. This program will leave them immediately equipped and confidently able to:
Effectively deliver constructive feedback
Identify and avoid four traps that can trigger defensiveness
Follow a framework for confronting issues in a way that is direct but focused on coaching, development, and preserving the relationship
Deliver an opening statement that will minimize defensiveness and promote dialogue
Carry a difficult conversation through to resolution and accountability
Manage their emotional reactions
Managing Challenging Conversations is designed for all levels of employees to increase their skills and gain practical tools so participants can increase their confidence and deliver positive results from having difficult conversations. It is ideally suited for:
Managing Challenging Conversations is a highly practical and interactive learning experience. Participants engage in lively and captivating training where they will learn from their facilitator as they work alongside peers. They will gain knowledge, incorporate feedback, and apply the learning back on the job. Participants can expect the following:
You’re in the driver's seat with a team training program from Niagara Institute. Select what works best for you.
Additional customization options available:
For over 50 years, Niagara Institute has been a proud provider of training and professional coaching for individuals and teams in both the public and private sectors.