Difficult Conversations at Work

While we know participants will complete this program feeling inspired, we'll do you one better. This program will leave them immediately equipped and confidently able to:

• Effectively deliver constructive feedback

• Identify and avoid four traps that can trigger defensiveness

• Follow a framework for confronting issues in a way that is direct but focused on coaching, development, and preserving the relationship

• Deliver an opening statement that will minimize defensiveness and promote dialogue

• Carry a difficult conversation through to resolution and accountability

• Manage their emotional reactions
  

Managing Challenging Conversations is designed for all levels of employees to increase their skills and gain practical tools so participants can increase their confidence and deliver positive results from having difficult conversations. It is ideally suited for:

• Individual contributors
• Team leads, managers, and supervisors
• Directors, Vice-Presidents, and C-Suite Executives
• Anyone looking to build their confidence in having difficult conversations
• Anyone looking to stop avoiding and start embracing difficult conversations

Managing Challenging Conversations is a highly practical and interactive learning experience. Participants engage in lively and captivating training where they will learn from their facilitator as they work alongside peers. They will gain knowledge, incorporate feedback, and apply the learning back on the job. Participants can expect the following:

• Pre-session learning and reflection
• Half-day live virtual learning sessions or in-person
• Live expert facilitator to guide learning, answer questions, and provide feedback
• Practical tools and takeaways
• Certificate of completion

You’re in the driver's seat with a team training program from Niagara Institute. Select what works best for you.

• Dates(s)
• Times
• Location (Online or in-person)

Additional customization options available:

• Content selection or creation
• Sustainment activities
• Assessments
• Professional coaching
• Language
• Global or multiple-session rollout