Difficult Conversations at Work

Learn How to Have Difficult Conversations 


Register Your Interest

Program Overview

The fact is difficult conversations are unavoidable in life and in business. Of all the situations we face in team leadership, holding a challenging conversation with a team member may be the most uncomfortable. And yet, when handled effectively, these moments of truth can deliver performance improvements, deepen the relationship, and become a growth experience for both coach and coachee.

Our Difficult Conversations at Work program will help you harness the positive aspects of conflict while keeping your emotions under control. The program provides a practical roadmap for how to have difficult conversations at work, as well as proven strategies for managing your emotions and maintaining equilibrium when things get heated.

Next Start Date

Currently registering interest

(Also available for intact teams of 10+ people. Inquire here.)


$1,800/per participant

2 x 3.5-hour modules
1 x 50-minute application session
1 x 25-minute one-on-one coaching session


1 session per week for 4 weeks


This program is 100% online

Who Should Attend

Leaders at all levels will see their leadership effectiveness increase as a result of participating in the Difficult Conversations at Work program. Whether you are a new manager or a seasoned executive, you will leave with the skills and tools to stop avoiding and start embracing difficult conversations.

What To Expect

Difficult Conversations At Work is a highly interactive learning journey that takes place entirely online. Your journey consists of three live, virtual instructor-led training sessions, supported by asynchronous learning, application challenges, office hours with the facilitator, and a 25 minute 1:1 coaching session to support you in putting your skills into practice.

Key Takeaways

While we know you will complete this program feeling inspired, we'll do you one better. You’ll leave this program with a clear plan to tackle a specific challenging conversation that you need to have, and having gained the ability to:

Niagara Institute Checkmark Icon Blue Filled In Identify when and with whom it makes sense to have challenging discussions with

Niagara Institute Checkmark Icon Blue Filled In Conduct conversations in a way that encourages performance improvements and builds relationships

Niagara Institute Checkmark Icon Blue Filled In Prepare for a challenging conversation using a custom planning process that touches not only on what you want to say but how you want to manage yourself

Niagara Institute Checkmark Icon Blue Filled In Determine the common roadblocks to positive outcomes and how to avoid them

Register Your Interest

As we work to build the next cohort of Difficult Conversations at Work, fill out the form to express your interest. We'll be in touch with more information as it becomes available.

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Program Partner

Third Factor works with senior leaders and their teams to help them perform under pressure. The firm’s leadership development programs draw on its work in sport, business, academia, government, and non-profit to create learning experiences that build culture, foster engagement, and drive productivity.

Through its work with hundreds of the world’s best-known organizations, plus partnerships with North America’s leading business schools, Third Factor has helped over 30,000 leaders perform, collaborate, and lead in a disruptive world.