Registration and Invoicing
How will I know my registration has been confirmed?
Within three business days, you will be sent confirmation, via e-mail, of your registration along with the program start times and details about the negotiated accommodation package.
How and when do I make payment for a program?
Your invoice will be sent to you with your confirmation e-mail. Payment is due upon receipt. Payment can be made by cheque or credit card. We accept Visa, Mastercard, American Express, and Diners Club. All fees quoted are in Canadian dollars.
Can I have the invoice sent to someone else for payment?
Yes, at the time of registration, please specify any instructions in the Notes field on the registration form. In order to send the invoice to an alternate contact, we will require their name, telephone number, and e-mail address.
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Do I need to arrange accommodation?
We negotiate a special accommodation rate for every program. We will look after the booking on your behalf and provide you with details in your confirmation e-mail. The typical package includes check-in the night before the program starts and check-out on the last day of the program.
Does the program fee include accommodation?
In most cases, accommodation is an additional cost to the program fee. The only exception is the Executive Leadership Program. For all other programs, a special accommodation rate has been negotiated and will be provided at the time of confirmation or upon request. Accommodation is payable directly to the hotel upon check-out.
What if I require additional nights of accommodation?
Please notify your Client Support Specialist if you need any additional nights outside of the negotiated package. Your Client Support Specialist will advise you who to contact at the hotel in order to extend your stay. Because additional nights are outside the negotiated package, they are subject to a different rate.
Can I bring my spouse or partner?
You may bring your spouse or partner with you, but be aware that there will be limited free time during the program and into the evenings. We encourage all participants to be present at all meals as a valuable part of the program. If you are bringing a spouse or partner with you, please notify your Client Support Specialist prior to arrival; there may be an additional charge for an extra guest in your room at the hotel.
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Travel and Transportation
You can fly from anywhere in Canada or the U.S. to Toronto Pearson International Airport, Hamilton International Airport or Buffalo Niagara International Airport. All three airports are within two hours’ drive of The Niagara Institute.
Airport Shuttle and Limousine Service
Niagara Airbus offers a door-to-door shuttle or limousine service from both the Toronto and Buffalo airports. Only limousine service is available from the Hamilton airport. To book a shuttle or limousine, visit www.Niagaraairbus.com.
The Niagara Falls and St. Catharines train stations are nearest to Niagara-on-the-Lake. Both stations are at least a 15- to 30-minute ride from Niagara-on-the-Lake.
Directions to the Hotel
Please contact your Client Support Specialist for directions to the location of your program.
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How will I know where the program is being held once I arrive at the hotel?
Your program room and start time will be posted on the information board, located near the check-in desk. You should also receive a welcome letter from your Client Support Specialist when you check-in at the hotel. The letter will include the room and program start time. Please ensure that you arrive on time for your program.
Is there a program dress code?
There is no dress code, but we do recommend business casual for your own comfort during the program.
What meals are included during the program?
All meals are included in the program fee for residential programs. Typically, meals include breakfast, lunch, and dinner, as well as refreshment breaks throughout the day. Some exceptions apply. Details are provided with confirmation of registration.
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Program—Withdrawal and Cancellation
What if I register for a program and then need to reschedule or withdraw?
Please refer to The Niagara Institute’s Withdrawal and Rescheduling Policy for full details.
Do I need to cancel my accommodation?
Depending on the length of time before the program start date, you may need to cancel your accommodation. Each hotel has its own cancellation policy and you will be advised of the terms of the hotel cancellation in your confirmation e-mail. If you are cancelling more than four (4) days prior to the program start date, please notify your Client Support Specialist. For cancellations that occur within 4 days or less of the program, notify the hotel directly in writing and copy your Client Support Specialist on the correspondence.
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“Pre-work” is mentioned as a part of all programs. What is “pre-work”?
“Pre-work” refers to the assessments that must be completed prior to your program attendance. All pre-work is completed online; links will be sent to you by your Client Support Specialist by e-mail before the program. You will be given a deadline date for completion of your pre-work.
What is the difference between a 360-degree assessment and a self-assessment?
A 360-degree assessment requires others to complete questionnaires on your behalf. Questions relate to the assessors’ day-to-day observations of your leadership style. Self-assessments are completed only by you.
Who should I ask to complete my 360-degree assessments?
You will be provided with instructions regarding who should complete the questionnaires as your assessors. Raters are categorized as follows: immediate boss, peers/colleagues, direct reports, and others. We recommend that you ask people who have worked with you for a minimum of six (6) months.
How long will it take to complete my pre-work?
For each program, there is a different package of pre-work, so completion times vary. Information regarding the completion time will be provided to you at the time of confirmation but is also available upon request.
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