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FAQs

Registration and Invoicing

How will I know my registration has been confirmed?

Within three business days, you will be sent confirmation, via e-mail, of your registration along with the program start times and details about the negotiated accommodation package.

How and when do I make payment for a program?

Your invoice will be sent to you with your confirmation e-mail. Payment is due upon receipt. Payment can be made by cheque or credit card. We accept Visa, MasterCard, and American Express. All fees quoted are in Canadian dollars.

Can I have the invoice sent to someone else for payment?

Yes, at the time of registration, please specify any instructions in the Notes field on the registration form. In order to send the invoice to an alternate contact, we will require their name, telephone number, and e-mail address.

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Accommodation

Do I need to arrange accommodation?

We negotiate a special accommodation rate for every program and look after the booking on your behalf for many programs.  Details will be provided in your confirmation e-mail. The typical package includes check-in the night before the program starts and check-out on the last day of the program.

Does the program fee include accommodation?

In most cases, accommodation is an additional cost to the program fee. The only exceptions are the Executive Leadership Program and Executive Leadership Essentials program. For all other programs, a special accommodation rate has been negotiated and will be provided at the time of confirmation or upon request. Accommodation is payable directly to the hotel upon check-out.

What if I require additional nights of accommodation?

Please notify your Senior Program Administrator if you need any additional nights outside of the negotiated package. Your Senior Program Administrator will advise you who to contact at the hotel in order to extend your stay. Because additional nights are outside the negotiated package, they are subject to a different rate.

Can I bring my spouse or partner?

You may bring your spouse or partner with you, but be aware that there will be limited free time during the program and into the evenings. We encourage all participants to be present at all meals as a valuable part of the program. If you are bringing a spouse or partner with you, please notify your Senior Program Administrator prior to arrival; there may be an additional charge for an extra guest in your room at the hotel.

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Travel and Transportation

Airports

You can fly from anywhere in Canada or the U.S. to Toronto Pearson International Airport, Hamilton International Airport or Buffalo Niagara International Airport. All three airports are within two hours’ drive of The Niagara Institute.

Airport Shuttle and Limousine Service

Niagara Airbus offers a door-to-door shuttle or limousine service from both the Toronto and Buffalo airports. Only limousine service is available from the Hamilton airport. To book a shuttle or limousine, visit www.Niagaraairbus.com or any local taxi service.

Train

The Niagara Falls and St. Catharines train stations are nearest to Niagara-on-the-Lake. Both stations are at least a 15- to 30-minute ride from Niagara-on-the-Lake.

Directions to the Hotel

Please contact your Senior Program Administrator for directions to the location of your program.

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Program—Administrative

How will I know where the program is being held once I arrive at the hotel?

Your program room and start time will be posted on the information board, located near the check-in desk. You should also receive a welcome letter from your Senior Program Administrator when you check-in at the hotel. The letter will include the room and program start time. Please ensure that you arrive on time for your program.

Is there a program dress code?

There is no dress code, but we do recommend business casual for your own comfort during the program.

What meals are included during the program?

Meals included in the program fee do include breakfast, lunch, as well as refreshment breaks throughout the day. Dinner on one or more nights is included with some of our programs.  Some exceptions apply. Details are provided with confirmation of registration.

Inclement Weather Policy

The safety of our participants is a priority for the Niagara Institute. The following outlines our policy with regards to emergency situations caused by inclement weather.

When an emergency weather situation occurs where we are unable to deliver the program, all participants will be notified a minimum of 2 hours prior to the programs start time. Communication will come by way of phone call and email to the main contact information provided. A notice will also be posted on the main page of our website www.NiagaraInstitute.com.

Should inclement weather occur during the program, we will work in consultation with our program facilitator onsite to determine the safest time for the program to end.

Should your program, or any portion thereof, be cancelled Niagara will work with you to reschedule your participation or provide you with services of equal value.

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Program—Withdrawal and Cancellation

What if I register for a program and then need to reschedule or withdraw?

Please refer to The Niagara Institute’s Withdrawal and Rescheduling Policy for full details.

Do I need to cancel my accommodation?

Depending on the length of time before the program start date, you may need to cancel your accommodation. Each hotel has its own cancellation policy and you will be advised of the terms of the hotel cancellation in your confirmation e-mail. If you are cancelling more than four (4) days prior to the program start date, please notify your Senior Program Administrator. For cancellations that occur within 4 days or less of the program, notify the hotel directly in writing and copy your Senior Program Administrator on the correspondence.

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Program—Content

“Pre-work” is mentioned as a part of all programs. What is “pre-work”?

“Pre-work” refers to the assessments that must be completed prior to your program attendance. All pre-work is completed online; links will be sent to you by your Senior Program Administrator by e-mail before the program. You will be given a deadline date for completion of your pre-work.

What is the difference between a 360-degree assessment and a self-assessment?

A 360-degree assessment requires others to complete questionnaires on your behalf. Questions relate to the assessors’ day-to-day observations of your leadership style. Self-assessments are completed only by you.

Who should I ask to complete my 360-degree assessments?

You will be provided with instructions regarding who should complete the questionnaires as your assessors. Raters are categorized as follows: immediate boss, peers/colleagues, direct reports, and others. We recommend that you ask people who have worked with you for a minimum of six (6) months.

How long will it take to complete my pre-work?

For each program, there is a different package of pre-work, so completion times vary. Information regarding the completion time will be provided to you at the time of confirmation but is also available upon request.

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