Workplace conflict is bound to happen. When individuals are passionate and committed to their accountability for results, differing opinions will arise on decisions, resource allocation, and direction.
You can’t (and shouldn’t) eliminate conflict, as disagreements can have a positive impact. One study found that workplace conflict led to better solutions to problems, significant innovations, increased motivation, a better understanding of others, and higher team performance.
However, harnessing the positive outcomes of conflict and avoiding the pitfalls of hurt feelings, emotional stress, and non-cooperation comes down to self-awareness of your natural tendency to use a specific conflict management style.
To take it one step further, understanding the conflict styles of your peers and employees ensures you respond in the best way, which leads to growth, not work disruptions. You can learn your style and have your peers do the same by completing our Conflict Management Styles Quiz.
Conflict management styles categorize the different ways individuals approach and respond to conflict at work. Developed in the 1970s by two psychologists, Kenneth Thomas and Ralph Kilmann, their Thomas-Kilmann Model suggests there are five unique approaches to conflict: collaborating, competing, compromising, accommodating, and avoiding.
Each one of the five conflict styles has its own advantages and drawbacks. No one conflict style is better than the other. The key is to be mindful of the approach you take to conflict as well as having a deeper understanding of the other styles will enable you to approach specific scenarios in a way that leads to better outcomes.
As the name suggests, this conflict management style is keen to negotiate a mutually beneficial solution when a conflict in the workplace arises. They don’t avoid conflict, but they also don’t go into a disagreement with a win-at-all-cost mentality. Their goal is to minimize bad feelings while reaching an agreement where all parties feel heard and come out ahead. According to our assessment, the collaborating conflict style was the most popular for resolving conflict, with 59.8% of respondents using this style.
Positive Traits of Collaborating Conflict Management Style:
The competing conflict style focuses on ensuring their point is heard, and they determine the direction going forward is theirs. This conflict style is ideally used during an emergency or crisis when change needs to happen quickly, and the consequence of inaction or indecisiveness could put individuals' safety or the business at risk. However, when used too frequently or in the wrong situations, especially by leaders, individuals will become frustrated, withdrawn, and unengaged as negotiating a resolution is impossible.
Positive Traits of Competing Conflict Management Style:
Compromising conflict style is all about meeting in the middle. Unlike the collaborating style, where negotiations occur to ensure a win-win situation for both parties, the compromising style has both parties negotiating to give up some aspects to meet in the middle. There is open communication as the focus is on both parties forgoing something to resolve the conflict.
Positive Traits of Compromising Conflict Management Style:
Smoothing over and giving in during a disagreement to preserve the relationship and ensure the conflict is resolved quickly is the hallmark of the accommodating conflict management style. This style does not voice their opinion. Instead, it seeks to eliminate conflict so individuals or a team can continue to work together and remain focused on the outcome they’re trying to achieve.
Positive Traits of Accommodating Management Style:
Avoiding conflict style does not pursue to have their opinions heard, nor is willing to hear the other persons. So much so that they actively try to avoid the person or the topic of disagreement. They will evade conversations, cancel meetings, and quickly change the subject, hoping these delays will make the conflict go away.
Positive Traits of Avoiding Management Style:
Misunderstandings, conflicting goals, and differing priorities inevitably lead to conflict in the workplace. Fortunately, you can control your response to said conflict. To feel better prepared for when disagreements arise and overcome the negative feelings associated with conflict, attend training that teaches you the skills and tools needed to have difficult conversations. This type of training will help you see the positive aspects of conflict and manage your emotions in these heated situations to ensure the outcome is positive.
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